FAQs

1-Shopping cart :check the contents of your order. At this step you can change the quantities and enter a promotional code.

2-Customer information :enter your personal information.

3-Delivery :we offer secure delivery.

4-Payment :we offer several payment solutions, it's up to you.

5-Order confirmation :to be sure that your order has been registered you must arrive until this step. You will also receive a confirmation by e-mail or SMS (indicate your phone number) with the reference of your order.

We have set up asize guideon all items in the shop. If you still hesitate after consulting, contact our customer service directly, our team will be happy to help you quickly.

The average delay of an order is includedbetween 3 to 5 days.

Orders are prepared from Monday to Friday, when all products of them are available.

After ordering from us, you have24 hoursto contact our customer service and request a cancellation or modification of your order without any reason.

Beyond this periodno cancellation or modificationcannot be accepted, as orders have already been processed and we will no longer be able to cancel your order. Thank you for your understanding.

The processing of your order, the making of the products and the delivery (free) require our team a delay of15 to 20 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Our delivery times worldwide :

Our worldwide delivery times are20 to 25 days workday, don'forget that shipping is free anywhere in the world (excluding DOM-TOM), enjoy !🎁

In order to offer you quality products at attractive prices and maximize the efficiency of the services we offer, we have several warehouses located in Europe, North America as well as in Modern Asia.

Due to the number of orders to be processed and in order to offer you attractive prices while minimizing the costs generated, the delivery times are significantly extended. Rest assured, the team is committed to doing its utmost to deliver your order as quickly as possible.

Wedding dresses ask us alonger manufacturing timecreating significantly longer delivery times.

The delivery times of our wedding dresses are4 to 6 weeks. Rest assured, is committed to make every effort to deliver your wedding dress in the fastest time.

At Caftan-Shop, delivery isOFFERfrom 50 € in metropolitan France, but also worldwide ! (outside DOM-TOM)

Once your order is placed, youreceive automaticallyyour order number :

- bySMS(if you have indicated your phone number)

- or byemail

You will then simply enter your order number in our tracking platform to follow the evolution of your package.

⚠️ It sometimes takes5 to 10 working daysbefore your tracking information updates.

If you have entered your order number in our tracking platform and it does not indicate any information, do not panic ! Sometimes it takes5 to working daysbefore the carrier update the tracking information.

If you have placed an order with several items, and you have already received half of your order without receiving the other half, especially no worry !

We work with several storage warehouses and it is possible that depending on your order, you will receive your items inmultiple commands.

First of all, make sure you have consulted the status of your package in our tracking platform.

Then please contact our customer service or directly by email to contact@caftan-shop.fr

Your safety, is our priority : our site only offers ways tosecure and guaranteed payment without dangers.

We accept :

- Credit cards Visa or Mastercard

- paypal

All payments are protected our 128-bit SSL encrypted payment processor. We do not accept cheques at this time.

Of course your information issecure ! 

The"HTTPS & quot; present in the URLs of our shop testifies to the quality of our services.

HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming, nowadays, indispensable. This is the best way to protect your data and protect yourself from hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an " s "which means" secure "and which is added to the "HTTP" protocol on the website in the address bar.

So what & #x27;are you waiting to pay safely ?😉

When we receive your order, the amount due is debited in the24 hoursfollowing this one.

First, start by checking the expiration date of your bank card. It can also be'a limit exceeding your bank card. Get closer to your bank in order to'learn more.

No. Except in exceptional cases, we only accept one discount code per order.

Thank you for your understanding.

If you want to return your order or an item from your order for X reasons, c & #x27; is of course possible. We accept returns within a period of14 working daysfrom the day of receipt of your order. Returned items must be in anew condition, never have been wearing and never wash. We will inspect the items once received*.

*We have the right to refuse your item if it does not meet the above criteria.

Shipping costs for your return packagewill be at your expense.

Please disinfect your clothes before mailing your package.

To know the terms of return, thank you to send an email explaining your request and your order number to :

❌ All returns of packages made after the legal period of withdrawal of14 daysfrom the date of delivery, can not be refunded by us. Thank you for your understanding.

Do not hesitate to consult our refund policy to know all the terms of our refunds and returns.

Upon receipt of your return package, we analyze and inspect your items to verify their conformity. If your items arrive in acceptable conditions, we will proceed to refund directly. Refunds are made to the credit card used during payment.

❌ If your item or items arrive in bad conditions, we will be forced to return your package to you. Thank you for your understanding.

No worry ! Our refund deadlines are2 to 15 days. Beyond 15 days, if you still haven't received anything, please contact :

- our customer service

- send an email to : contact@caftan-shop.fr

Our After Sales Service is available from Monday to Saturday from 10:00 to 17:00.

If the answer to your question is not found in our Frequently Asked Questions, please contact our customer service directly or by email at : contact@caftan-shop.fr

Our team will be happy to answer your question ! Don't forget, satisfying yourself is our priority, so don't hesitate to send us a mail for any questions !☀️